FAQs

GENERAL FESTIVAL QUESTIONS

What are the dates of Brisbane Festival 2019?

Brisbane Festival is on 7 - 28 September.

How do I get a Festival program?

The 2019 program will be released mid-year.

The best way to get all the information on events is here on our website. You can also download a PDF of the 2018 program here.

I’m a student wanting information on Brisbane Festival. Can you answer these questions?

Unfortunately we do not have the resources to answer individual enquiries. Information regarding previous Festivals is available on our History page. Previous programs can be found here.

Can I perform at Brisbane Festival?

Brisbane Festival is a curated event and the character of the Festival is dependent on the vision of the Artistic Director. Unfortunately, Brisbane Festival is unable to offer assessment and feedback on unsolicited submissions. Please contact brisbanefestival@brisbanefestival.com.au for more information.

Is there an opportunity to hold a stall at any of the Brisbane Festival events?

Brisbane Festival is a curated event. We do not accept applications for stalls.

Can I volunteer to work for Brisbane Festival?

Yes. Please visit our Volunteers page for details.

Hotel and restaurant recommendations for Brisbane Festival:

There are many dining and accommodation options in Brisbane. Look under the 'Practical Stuff' section of the website for full details.

Can I bring my own food and drink to Treasury Brisbane Arcadia?

Yes, except for alcoholic beverages. All other beverages must be in cans or plastic bottles.

Can I use my camera or recording device inside the theatre or The Courier-Mail Spiegeltent?

The use of video and audio recording devices are strictly prohibited at all Brisbane Festival shows. Taking photos in The Courier-Mail Spiegeltent is at the discretion of the performing artist and will be communicated to the audience at the start of the performance.

Is The Courier-Mail Spiegeltent an all ages venue?

The Courier-Mail Spiegeltent hosts both all ages and restricted audience performances. Entry will be determined by the nature of each production in the venue.

Are children permitted in Treasury Brisbane Arcadia?

We welcome people of all ages to experience Treasury Brisbane Arcadia. Some ticketed performance are over 18. If this is the case, this requirement will be clearly stated on the event’s webpage.

Are any performances Auslan interpreted?

Brisbane Festival is working with partners to provide Auslan translations of text-based works (where text is central to understanding and appreciating the work). However, Auslan translations will not be provided for circus or physical theatre productions as the stories are largely told though physical movement and staging effects. Please see our Ticketing page for more information.

 

TICKETING QUESTIONS

Can I select my seat when purchasing my ticket for The Courier-Mail Spiegeltent?

The Courier-Mail Spiegeltent have Premium Adult tickets available for purchase which guarantee premium seating close to the stage. Premium seating is managed by our Front of House team, please see them on arrival.

Can I book a booth at The Courier-Mail Spiegeltent?

All seating, including the booths, are general admission at The Courier-Mail Spiegeltent. Booths are not available for reservation, if there is availability on the night they will be accessible to patrons on a first come, best dressed basis. Alternatively, please consider purchasing a Premium Adult ticket. The seats closest to the stage will be reserved by the Front of House team for Premium Adult ticket holders.

Do I have to buy a ticket for my child at The Courier-Mail Spiegeltent?

Children 2 years and under are free; 3 years and older require a ticket.

Can I book for a group?

Yes. Group tickets are available to 6 or more for selected events. Please contact QTIX Group Sales on (07) 3840 7466 or email groups@qtix.com.au

Where can I collect my ticket?

You can download your tickets by selecting Print @ Home as the delivery option. You may also choose to have your tickets sent via Standard Mail (10-14 days) or collected from the relevant box office at the venue. Please see our Ticket Information page for more information.

I want to cancel/change/refund my ticket.

Once a sale is finalised, there will be no refunds, cancellations or exchanges, except as provided for in the LPA Ticketing Code of Practice for event ticketing. This is advised when purchasing a ticket. Please see our Ticketing Information page for more information.

What is a Multi-Tix discount?

Our Multi-Tix discounts allow you save 15% on your tickets for eligible shows, when you book tickets to 3 or more shows in one transaction. Please see our Ticketing page for more information.

Where can I buy a Brisbane Festival gift voucher?

2019 gift vouchers will be on sale soon.

Patrons with disabilities:

Brisbane Festival requests PWD patrons attending The Courier-Mail Spiegeltent events to approach the Treasury Brisbane Arcadia Box Office on arrival to arrange assistance. All other PWD enquiries should be directed to QTIX via 136 246.

I bought my ticket from a ticket resales site, will it be valid?

Brisbane Festival is unable to verify the validity of tickets that have been purchased via an unauthorised ticket reseller.

We retain the right to cancel tickets purchased via unauthorised ticket resellers. See Ticketing Information for details.

SUNSUPER RIVERFIRE QUESTIONS

What is the date of 2019 Sunsuper Riverfire?

Sunsuper Riverfire will be on Saturday 28 September.

Will Sunsuper Riverfire still be on if it rains?

Yes, Sunsuper Riverfire will still go ahead in the rain. In the event of any delays or cancellations we will make announcements on the event listing, through Twitter and Facebook, and via Channel 9 and Triple M.

How can I hear the playlist for Sunsuper Riverfire?

Tune in to Triple M to hear the playlist. Certain areas through South Bank and Brisbane will have audio set up on the evening.

Will roads be closed for Sunsuper Riverfire 2018?

There will be road, bridge and river closures affecting Brisbane City, South Brisbane, Kangaroo Point and Fortitude Valley areas. There will be more information on the Road, Bridge & Closures page closer to the event.

When are the 2019 ADF Aerial Displays?

Information will be made available on the Sunsuper Riverfire web page closer to the event date.

Can I use a drone during Sunsuper Riverfire?

Due to the increased risk posed by low flying aircraft and fireworks during the event and practice days drones are prohibited to be flown within 1500m of the event venues at any time, as such flights may pose a significant risk to both other aircraft and people viewing the event on the ground.

Further information about the safe use of drones can be found on the CASA website.

Will South Bank be fenced?

South Bank is a popular place for families to watch Sunsuper Riverfire. The venue is fenced for public safety and will be closed if capacity is reached.

Can I take my own drinks or alcohol into South Bank?

South Bank is an alcohol-free zone. Please do not bring glass, alcohol or any liquid in a container that has already been opened including reusable drink bottles. These items will be confiscated by South Bank security staff. 

What can’t I bring to South Bank?

Please don’t bring pets, bikes, scooters, drink bottles with broken seals (including water bottles and soft drink), glass, metal cutlery or alcohol to South Bank. Those items will be confiscated by South Bank security staff on arrival. If you’re unsure about whether to bring an item, please contact the South Bank team via info@south-bank.net.au. Bag checks will commence at 9am.

Can I take my dog to South Bank?

No. Dogs will not be permitted in the parklands for Sunsuper Riverfire. See the pet section below for recommendations on keeping your pets safe at home during the fireworks display.

What should I do with my pet on Sunsuper Riverfire night?

Here are some tips to ensure your animals are safe and secure:

  • Contain your animal in your house or garage overnight; ensure there is a comfortable bed, plenty of water and some food.
  • It is advisable to close the curtains and turn on the TV or radio to provide some distraction.
  • Leave your pet with a friend or family member who is not going out.
  • Ensure your pet wears appropriate identification at all times, just in case they do escape.

If your dog becomes distressed during fireworks or thunder, speak to your local veterinarian as they may be able to recommend something to help keep animals calm.

For more information on caring for your pets during Sunsuper Riverfire head to the RSPCA’s website.

Will there be additional public transport services for Sunsuper Riverfire?

Additional Citytrain and Brisbane Transport Bus services will operate to and from Sunsuper Riverfire. For full information about timetabled services, fares, temporary stops and additional services visit the TransLink website or call 13 12 30. More information will be available closer to the event.

I want to view the Sunsuper Riverfire fireworks display from my boat on the Brisbane River. How can I get permission to do so?

All spectator vessels attending must be registered for an Entry Permit Aquatic Flag in order to gain access to the dedicated spectator mooring zones. See below for how to get an Aquatic Flag. More information will be available closer to the event.

How do I get an Aquatic Entry Permit (boat) Flag?

Further information regarding Aquatic Flags is here.

Can I register for accessible viewing?

Brisbane Festival has established an accessible viewing area for Sunsuper Riverfire at Kangaroo Point

This area is reserved for special needs patrons and their carers. Registrations for the accessible viewing area are now closed.


If your question is not answered on this page, please call the Brisbane Festival office on 07 3833 5400 or email brisbanefestival@brisbanefestival.com.au.

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