fire gardens questions
Information and Conditions of Sale:
- Fire Gardens is suitable for all ages
- Children under two years enter free
- This is a promenade event in an outdoor environment, so wear comfortable shoes, dress for the weather and travel light
- No animals, chairs or eskies
- No BYO alcohol
- All ticket prices are inclusive of GST where applicable.
- Tickets cannot be exchanged or refunded except as provided for in the Live Performance Australia Ticketing Code of Practice or where you have a legal right to a refund.
All print-at-home and electronic tickets MUST be printed and presented for scanning at the gates. To ensure your easy flow into the performance area please ensure the barcode is clean and free of creases.
Where do I need to enter?
Use Gate B on the corner of Edward St and Alice St (as indicated on the map below).
Can I bring drinks?
No alcoholic drinks can be brought into the event.
Can I bring food?
This is a promenade event so please do not bring eskies or picnics. There are no food and beverage suppliers at Fire Gardens. Brisbane Festival recommends dining at Black Hide, Fat Noodle or Donna Chang before or after experiencing Fire Gardens.
Will there be facilities on site?
Portable toilets are located onsite.
Can I exchange my ticket?
No exchanges can be made.
Can I resell my tickets?
We cannot guarantee Fire Gardens tickets that have been resold will be valid for entry. Scammers often use secondary ticket markets to sell fraudulent tickets. For more information, check the ACCC's website.
What happens if it’s raining?
The event will go ahead in the event of drizzle or light rain, so check the weather forecast and dress appropriately. In the event of severe weather posing a risk to the safety of guests, Brisbane Festival will contact ticket holders to advise them of possible postponement or cancellation, and the next steps.
Is there parking?
We recommend using UBER, a taxi service or public transport including City Cats, ferries and trains - getting off at South Bank and walking across the Goodwill Bridge or getting off at Central Station and walking down Edward Street as parking will be at a premium on the event nights. Limited metered street parking is available in the CBD. There are also many public parking buildings in the vicinity of Brisbane City Botanic Gardens including at QUT Gardens Point.
What time is the performance?
You can purchase a ticket for entry at 6.00PM, 6.30PM, 7.00PM, 7.30PM or 8.00PM session. There is no specific performance as the event is designed to be experienced at your own pace. We recommend taking an hour to experience the display.
Can I take photos?
Yes—photos and video are encouraged. Be sure to tag #BrisFest.
How long is the experience?
Allow at least one hour.
Is Fire Gardens wheelchair accessible?
Paths through the City Botanic Gardens are paved and most are wheelchair accessible however there are some inclines which manual wheelchairs may require assistance with.
Can I bring my pet?
No pets are allowed.
Will there be bike parking?
Yes, bike parking will be available surrounding Brisbane City Botanic Gardens, in the CBD and QUT Gardens Point, but we expect it to be at a premium.
Can I bring a chair?
The experience is designed to be walked through, so no chairs are allowed.
Can I bring my child?
Fire Gardens is suitable for all ages. Children 2 years of age and under enter free. All other children require a ticket.
Will there be a cloak room?
No cloaking facilities will be supplied, so please travel light.