Fire Gardens FAQs

Postponement FAQs


Why has Fire Gardens been postponed?

In consideration of the current total fire ban in place across South East Queensland, Brisbane Festival’s Fire Gardens event in the City Botanic Gardens has been postponed by one week.

When will the event take place now?

Fire Gardens will be rescheduled to run from Wednesday 18 September to Saturday 21 September inclusive, subject to further advice from Queensland Fire and Emergency Services.

How do I transfer my ticket to the new date?

Your tickets for Fire Gardens on will automatically be transferred to the equivalent session in the rescheduled season. i.e. if you have tickets for this Thursday at 7pm this week you will have the same tickets for Thursday 7pm next week.

You do not need to do anything. The barcode on your ticket is the important item and will remain valid from one week to the next.

I can no longer attend due to the date change; how do I organise a refund?

If you are unable to attend the rescheduled session, please contact QTIX or Ticketmaster (depending on who issued your ticket) by no later than 5pm on Monday 16 September to arrange the cancellation and refund of your tickets.

  • QTIX can be contacted on 136 246 Mon – Sat 9am to 8:30pm or via info@qtix.com.au
  • Ticketmaster can be contacted on 136 100 Mon – Sat 9am to 8pm, Sun 9am to 5pm


Why would Brisbane Festival program Fire Gardens at a time of bush fires?

Brisbane Festival is programmed well over a year in advance and Fire Gardens has been confirmed in the program for 12 months. Due to this forward planning, it is not possible for Brisbane Festival to anticipate that a fire ban of this level would be in place at the time of this year’s Festival.

What safety steps are in place to ensure the safety of general public?

  • A variety of fire-fighting equipment is in place operated by skilled personnel
  • The Botanic Gardens will be dampened prior to the event taking place
  • First aid – two paramedics will be in attendance at the site throughout the event and all Brisbane Festival technical staff are first-aid trained
  • Other standard plans and processes are in place for crowd management and mass evacuation
  • Exclusive safety zones are in place and surround the installations to protect the public from flames.

What is Brisbane Festival doing to support the Queensland Bushfire Appeal

Brisbane Festival, in partnership with disaster relief charity GIVIT, will collect public donations at its Treasury Brisbane Arcadia hub. Patrons can also donate when purchasing Brisbane Festival tickets online.

How has Brisbane Festival planned for the impact Fire Gardens will have on the City Botanic Gardens?

A major part of the planning for Fire Gardens was mitigating the risk and impact the Fire Gardens Event would have on the City Botanic Gardens. Brisbane Festival has worked closely with a range of agencies including Queensland Fire and Emergency Services (QFES), Queensland Police Service (QPS) and Brisbane City Council’s Natural Environment, Water and Sustainability Branch to ensure there are a number of safeguards in place to protect public safety and the flora and fauna of the City Botanical Gardens.

What measures have been put in place to protect the Flora and Fauna of the City Botanic Gardens?

Brisbane Festival has worked closely with Brisbane City Council’s Natural Environment, Water and Sustainability Branch to ensure there are a number of safeguards in place for the native flora and fauna of the City Botanical Gardens as the events low impact is an on-going priority for both parties. As a result, a minimal number of trees were included in the installation, the materials which have been chosen to produce minimal smoke and lastly the park performance is limited to four days which our experts advise will not have a lasting impact. Brisbane City Council’s Natural Environment, Water and Sustainability Branch has also advised that due to it not being breeding season many of the animals such as bats, possums, ibis and flying foxes retreat from the City Botanical Gardens most evenings.

Will Sunsuper Riverfire be continuing?

Sunsuper Riverfire is Brisbane and Queensland’s largest annual public celebration, drawing almost half a million people to view the event. Brisbane Festival has been working with the Queensland Police, Water Police and key public agencies for months to ensure the event is safe for all patrons. Queensland Fire and Emergency Service (QFES) has imposed a current Brisbane City total fire ban. At this point in time this ban does not include the date of Sunsuper Riverfire - Saturday 28th of September and Sunsuper Riverfire will proceed. Brisbane Festival has official confirmation regarding all relevant approvals for Sunsuper Riverfire.

 


General Event FAQs

Information and Conditions of Sale:

  • Fire Gardens is suitable for all ages
  • Children under two years enter free
  • This is a promenade event in an outdoor environment, so wear comfortable shoes, dress for the weather and travel light
  • No animals, chairs or eskies
  • No BYO alcohol
  • All ticket prices are inclusive of GST where applicable.
  • Tickets cannot be exchanged or refunded except as provided for in the Live Performance Australia Ticketing Code of Practice or where you have a legal right to a refund.
  • If tickets are available, you can book up to the last minute online.

All print-at-home and electronic tickets MUST be printed and presented for scanning at the gates. To ensure your easy flow into the performance area please ensure the barcode is clean and free of creases.

Where do I need to enter?

Use Gate B on the corner of Edward St and Alice St (as indicated on the map below).

Can I bring drinks?

No alcoholic drinks can be brought into the event.

Can I bring food?

This is a promenade event so please do not bring eskies or picnics. There are no food and beverage suppliers at Fire Gardens. Brisbane Festival recommends dining at Black Hide, Fat Noodle or Donna Chang before or after experiencing Fire Gardens.

Will there be facilities on site?

Portable toilets are located onsite.

Can I exchange my ticket?

No exchanges can be made.

Can I resell my tickets?

We cannot guarantee Fire Gardens tickets that have been resold will be valid for entry. Scammers often use secondary ticket markets to sell fraudulent tickets. For more information, check the ACCC's website.

What happens if it’s raining?

The event will go ahead in the event of drizzle or light rain, so check the weather forecast and dress appropriately. In the event of severe weather posing a risk to the safety of guests, Brisbane Festival will contact ticket holders to advise them of possible postponement or cancellation, and the next steps.

Is there parking?

We recommend using UBER, a taxi service or public transport including City Cats, ferries and trains - getting off at South Bank and walking across the Goodwill Bridge or getting off at Central Station and walking down Edward Street as parking will be at a premium on the event nights. Limited metered street parking is available in the CBD. There are also many public parking buildings in the vicinity of Brisbane City Botanic Gardens including at QUT Gardens Point.

What time is the performance?

You can purchase a ticket for entry at 6.00PM, 6.30PM, 7.00PM, 7.30PM or 8.00PM session. There is no specific performance as the event is designed to be experienced at your own pace. We recommend taking an hour to experience the display. 

Can I take photos?

Yes—photos and video are encouraged. Be sure to tag #BrisFest.

How long is the experience?

Allow at least one hour.

Is Fire Gardens wheelchair accessible?

Paths through the City Botanic Gardens are paved and most are wheelchair accessible however there are some inclines which manual wheelchairs may require assistance with.

Can I bring my pet?

No pets are allowed.

Will there be bike parking?

Yes, bike parking will be available surrounding Brisbane City Botanic Gardens, in the CBD and QUT Gardens Point, but we expect it to be at a premium.

Can I bring a chair?

The experience is designed to be walked through, so no chairs are allowed.

Can I bring my child?

Fire Gardens is suitable for all ages. Children 2 years of age and under enter free. All other children require a ticket.

Will there be a cloak room?

No cloaking facilities will be supplied, so please travel light.

Session expire warning

Your session is about to expire and your selected seats will be released. Would you like to continue to hold your selected seats?