FAQs

Info

FAQs

#General Festival Questions

What are the dates of Brisbane Festival 2021?

Brisbane Festival 2021 will take place from 3 to 25 September. 

When is the Brisbane Festival 2021 program announced?

Full details of the program will be announced in early July. To receive announcements, join our email list and follow us on Facebook, Instagram or Twitter

Where can I get a Brisbane Festival brochure?

Programs can be now picked up at close to 200 cafes, major arts precincts, BCC Libraries, selected boutique movie centres, as well as the information centres at Queen Street Mall and South Bank.

All the information you'll need can also be found right here on the website!

You can also download a PDF of the brochure.

How do you ensure patron safety at Brisbane Festival?

The safety of our performers, audience members and staff is and always will be of paramount importance to us. Brisbane Festival ensures all social distancing requirements are adhered to as part of the organisation’s COVID-19 safety plan. Read more on our Stay COVID Safe page.

In 2020 we focused on finding new ways to bring Brisbane together, without encouraging crowd gathering. We look forward to delivering another safe and exciting program this September!

Can I use my camera or recording device inside the theatre?

Photography and recording during in-theatre performances is generally not allowed, however please check the individual event information available at the venue on the day or evening of the performance.

What is happening with the giant finches after the festival?

Florentijn Hoffman’s artwork Messengers of Brisbane was created as a beacon of hope, and to bring joy to all those who witness the larger-than-life sculptures perched on iconic landmarks of Brisbane. The message is simple, but powerful: look up and smile. We are delighted that the Finches will have a life outside the Festival. Stay tuned for the details. 

#Sunsuper Riverfire FAQs

What is the date of 2021 Sunsuper Riverfire?

Sunsuper Riverfire will be on Saturday 25 September.

Will South Bank be fenced?

South Bank is a popular place for families to watch Sunsuper Riverfire. The venue is fenced for public safety and will be closed if capacity is reached. 

Capacity will be managed within Queensland Health’s COVID Safe Events framework, and modified to align with the government directive at the time.

What time can I enter the fenced area at South Bank?

On the day of Sunsuper Riverfire, gates to the fenced area at South Bank will open at 9am.

What can’t I bring to South Bank?

Please don’t bring pets, bikes, scooters, drones, drink bottles with broken seals (including water bottles and soft drink), glass, metal cutlery or alcohol to South Bank for Sunsuper Riverfire. Those items will be confiscated by South Bank security staff on arrival. 

If you’re unsure about whether to bring an item, please contact the South Bank team via info@south-bank.net.au. Bag checks will commence at 9am.  

Can I take my dog to South Bank?

No. Dogs will not be permitted in the parklands for Sunsuper Riverfire. See the pet section below for recommendations on keeping your pets safe at home during the fireworks display.

Can I take my own drinks or alcohol into South Bank?

South Bank is an alcohol-free zone. Please do not bring glass, alcohol or any liquid in a container that has already been opened including reusable drink bottles. These items will be confiscated by South Bank security staff. 

How will COVID safety be managed in relation to Sunsuper Riverfire crowds?

Sunsuper Riverfire is delivered within Queensland Health’s COVID Safe Events framework. Our COVID safe planning will be modified to align with changing government directives. 

For example, within the current environment (June 2021), the health directive requires attendees to maintain physical distancing of 1.5metres in a site density of 1 person per 2 square metres.

Being COVID Safe is a shared responsibility - read more about what you can do to stay safe.

For Sunsuper Riverfire 2021 updates and further Festival announcements, keep an eye on the official Sunsuper Riverfire web page, and Brisbane Festival's social media.

Where are the best viewing points for Sunsuper Riverfire 2021?

Some viewing points will be affected this year due to construction works related to the Neville Bonner Bridge, in particular, there will be no viewing from Victoria Bridge.

Updated information regarding viewing points will be made available on the Sunsuper Riverfire web page closer to the event.

Will there be accessible viewing areas for Sunsuper Riverfire?

As in previous years, Brisbane Festival will establish a dedicated accessible viewing platform at Kangaroo Point for people with disabilities and their companions. Further information will be available here in August.

Will Sunsuper Riverfire still be on if it rains?

Yes, Sunsuper Riverfire 2021 will go ahead if it rains. Rain doesn’t affect the fireworks, so Sunsuper Riverfire can proceed in wet weather and moderate wind, and will only be cancelled if winds are excessive. 

How can I hear the playlist for Sunsuper Riverfire?

Tune in to Triple M to hear the playlist. Certain areas through South Bank and Brisbane will have audio set up on the evening.

Will roads be closed for Sunsuper Riverfire 2021?

There will be road, bridge and river closures affecting Brisbane City, South Brisbane, Kangaroo Point and Fortitude Valley areas. There will be more information on the Sunsuper Riverfire web page closer to the event.

When are the 2021 ADF Aerial Displays?

In the late afternoon and evening before the fireworks, the Australian Army and Royal Australian Air Force will demonstrate their flying prowess, with Army helicopter displays and the gravity-defying aerobatics of the Roulettes.

Updated information relating to RAAF jet flyovers and aerobatics displays will be made available on the Sunsuper Riverfire web page closer to the event date. ADF participation is subject to operational requirements.

What should I do with my pet on Sunsuper Riverfire night?

Here are some tips to ensure your animals are safe and secure:

  • Contain your animal in your house or garage overnight; ensure there is a comfortable bed, plenty of water and some food.
  • It is advisable to close the curtains and turn on the TV or radio to provide some distraction.
  • Leave your pet with a friend or family member who is not going out.
  • Ensure your pet wears appropriate identification at all times, just in case they do escape. If your dog becomes distressed during fireworks or thunder, speak to your local veterinarian as they may be able to recommend something to help keep animals calm.

For more information on caring for your pets during Sunsuper Riverfire head to the RSPCA’s website.

Will there be additional public transport services for Sunsuper Riverfire?

Additional Citytrain and bus services will operate to and from Sunsuper Riverfire. For full information about timetabled services, fares, temporary stops and additional services visit the TransLink website or call 13 12 30. 

More information will be available on the TransLink website closer to the event.

Can I use a drone during Sunsuper Riverfire?

Due to the increased risk posed by low-flying aircraft and fireworks during the event and practice days, drones are prohibited to be flown within 1500m of the event venue areas (i.e. Brisbane City, South Brisbane, Kangaroo Point and Fortitude Valley) at any time, as such flights may pose a significant risk to both the aircraft and people viewing the event on the ground. Further information about the safe use of drones can be found on the CASA website.

How does Brisbane Festival manage the environmental impact of fireworks?

Foti Fireworks Queensland are the creators of Sunsuper Riverfire; they are a leading manufacturer of fireworks and the most awarded fireworks display company in Australia.

Since March 2009 Foti has been offsetting the carbon emissions of all its business operations by purchasing carbon credits with the Carbon Reduction Institute, with certification that Foti has purchased sufficient credits in order to remain carbon neutral. 

Foti actively reduces waste created from its operations and maximises the use of recyclable and sustainable materials in all of its processes. Their materials management strategy aims to reduce the use of toxic and environmentally unfriendly materials from its fireworks products. 

Consideration is given to all areas of the manufacturing process of fireworks. Foti is a leader in the fireworks display industry for reducing the amount of perchlorate in its fireworks products. The company’s management strategy is evolving as more technologies become available and suitable chemical substitutes are found.

I want to view Sunsuper Riverfire from my boat on the Brisbane River. How do I get permission?

All recreational spectator vessels attending must be registered for an Aquatic Permit and be issued with an Entry Flag in order to gain access to the two dedicated spectator mooring zones.

Aquatic Permits and Entry Flags were allocated on 21 July 2021.

#Ticketing FAQs

How do I buy tickets?

All tickets can be booked online via our website or over the phone. You can find more information on our Ticketing Information page. 

I want to cancel/change/refund my ticket.

Once a sale is finalised, there will be no refunds, cancellations or exchanges, except as provided for in the LPA Ticketing Code of Practice for event ticketing. Please see our Ticketing Information page for more information.

What are your COVID-19 ticketing policies?

Please read the Conditions of Sale on our Ticketing Info page, which includes COVID-19 Terms and Conditions.

Can I use my 2020 gift voucher?

Yes. If you have a gift voucher for Brisbane Festival 2020 and were unable to use it, hold onto it for 2021. If you don't want to use your gift voucher in 2021, you can receive a full refund of your purchase. Please email refunds@qtix.com.au including your name, voucher reference number and contact details. Please do not include credit card information.

I bought my ticket from a ticket resale website, will it be valid?

Brisbane Festival is unable to verify the validity of tickets that have been purchased via an unauthorised ticket reseller. Other resale sites such as Viagogo are not official resellers and are not endorsed by Brisbane Festival or our venues. We retain the right to cancel tickets purchased via unauthorised ticket resellers. See Ticketing Information for details.

Can I collect my ticket at a box office?

Due to COVID regulation all tickets will be issued electronically via email or text message, dependent on the ticket provider.

Patrons with accessibility needs

For any access information, please check with the venue before booking. More information about this year's venues can be found on the Venues & Access page.

 

#Get Involved

Can I perform at Brisbane Festival?

Brisbane Festival is a curated event and the character of the Festival is dependent on the vision of the Artistic Director. Unfortunately, Brisbane Festival is unable to offer assessment and feedback on unsolicited submissions. Please contact brisbanefestival@brisbanefestival.com.au for more information.

How can I volunteer this year?

Brisbane Festival appreciates our volunteers, some who have been working with us for many years. Keep an eye out for information regarding the 2021 volunteer program in the Brisbane Festival Enews and follow us on Facebook, Instagram or Twitter.

How can I be an intern?

Keep an eye out for information regarding the 2021 intern program in the Brisbane Festival Enews and follow us on Facebook, Instagram or Twitter.

How do I apply for a job?

Open positions and details on how to apply are listed on the Employment page.

Can I hold a stall at a Brisbane Festival event?

We do not accept applications for stalls.

How can I be part of Working Title?

Working Title submissions are now closed. 

#Supporting the Festival

I’d like to become a partner of the Festival

Read more about how you can partner with the Festival on our Partners page or contact our Partnerships Team at partnerships@brisbanefestival.com.au to discuss unique ways to collaborate.

I’d like to donate to the Festival

Our donors help Brisbane Festival to deliver performances of scale and ambition from both local and international artists. Read more about how you can donate to the Festival on our Giving Program page.

#Festival publications

Want to look through the whole 2021 program in PDF format? Download a copy below.

Want to know more about how we delivered the 2020 Festival, looking for an annual report, or just plain love numbers? Download our 2020 In Review below.

#More questions?

If your question is not answered on this page or you have feedback for us, we'd love to hear from you. Contact the Brisbane Festival office on 07 3833 5400 or email brisbanefestival@brisbanefestival.com.au.

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Brisbane Festival expresses deep respect to and acknowledges the First People of this Country.