FAQs

Info

FAQs

#General Festival Questions

Is Brisbane Festival on in 2020?

Brisbane Festival will take place from 4 to 26 September 2020. For announcements, keep an eye on brisbanefestival.com.au from 28 July and follow us on Facebook, Instagram and Twitter

What are the dates of Brisbane Festival 2020?

Brisbane Festival will take place from 4 to 26 September 2020.

Where can I get a Brisbane Festival brochure?

Printed programs will be available at many major information centres and libraries around Brisbane in August. But all the information you need is right here on the website, and you can download a PDF of the brochure at the top of this page.

How will Brisbane Festival deliver a program that adheres to social distancing restrictions? 

There is no denying that Brisbane Festival 2020 will look and feel different due to the impact of COVID-19. In reimagining the 2020 Festival, the Brisbane Festival team is focused on finding new ways to bring Brisbane together this September to celebrate without encouraging crowd gathering. Brisbane Festival’s 2020 program is evolving, but the safety of performers, audience members and Festival staff is and always will be of paramount importance. This year’s program is being designed in a way that people can enjoy it without gathering together in crowds. Read more on our Stay COVID Safe page.

How will you ensure patron safety at this year’s Brisbane Festival?

The safety of performers, audience members and Brisbane Festival staff is and always will be of paramount importance to Brisbane Festival. Brisbane Festival will ensure all social distancing restrictions are adhered to as part of the organisation’s COVID-19 safety plan. Read more on our Stay COVID Safe page.

Is the Festival happening at South Bank this year?

Normally, South Bank is where the hub of the Festival is, but this year Brisbane Festival is going out to 190 suburbs across the city. This year is a wonderful opportunity to rediscover our wonderful city.

Is Sunsuper Riverfire going ahead this year?

The one true consistency during COVID-19 has been unpredictability. Like many organisations, Brisbane Festival has reimagined the Festival so it may proceed mindful of the need to adhere to social distancing restrictions. While the Brisbane Festival team is committed to delivering an exciting program for Brisbane this September, certain elements of the 2020 program, including Sunsuper Riverfire, are unable to go ahead because it encourages crowd gathering.

Which streets will Street Serenades be happening in?

Brisbane Festival has been designed to bring people together this September to celebrate without encouraging crowd gathering. Street Serenades concerts are pop-up performances, as part of this year's 'surprise and delight' program. We will not be publishing locations in relation to dates or times. 190 suburbs of Brisbane will be visited by our mobile stages-on-wheels so keep an eye and ear out in your suburb.

Can I use my camera or recording device inside the theatre?

Photography and recording during in-theatre performances is generally not allowed, however please check the individual event information available at the venue on the day or evening of the performance.

#Ticketing Questions

How do I buy tickets?

All tickets can be booked online via our website or over the phone. You can find more information on our Ticketing Information page. Once a sale is finalised, there will be no refunds, cancellations or exchanges, except as provided for in the LPA Ticketing Code of Practice for event ticketing. This is advised when purchasing a ticket. 

Once a sale is finalised, there will be no refunds, cancellations or exchanges, except as provided for in the LPA Ticketing Code of Practice for event ticketing. This is advised when purchasing a ticket.

I want to cancel/change/refund my ticket.

Once a sale is finalised, there will be no refunds, cancellations or exchanges, except as provided for in the LPA Ticketing Code of Practice for event ticketing. This is advised when purchasing a ticket. Please see our Ticketing Information page for more information.

Can I use my gift voucher this year?

Gift vouchers will be redeemable for a limited number of 2020 ticketed events. If you don't want to use your gift voucher this year, hold onto it for 2021. If you don't want to use your gift voucher in 2020 or 2021, you can receive a full refund of your purchase. Please email refunds@qtix.com.au including your name, voucher reference number and contact details. Please do not include credit card information.

I bought my ticket from a ticket resales website, will it be valid?

Brisbane Festival is unable to verify the validity of tickets that have been purchased via an unauthorised ticket reseller. Other resale sites such as Viagogo are not official resellers and are not endorsed by Brisbane Festival or our venues. We retain the right to cancel tickets purchased via unauthorised ticket resellers. See Ticketing Information for details.

Can I collect my ticket at a box office?

Due to COVID regulation all tickets will be issued electronically via email or text message, dependent on the ticket provider.

Patrons with accessibility needs

For any access information, please check with the venue before booking. More information about this year's venues can be found on the Venues & Access page.

 

#Get Involved

Can I perform at Brisbane Festival?

Brisbane Festival is a curated event and the character of the Festival is dependent on the vision of the Artistic Director. Unfortunately, Brisbane Festival is unable to offer assessment and feedback on unsolicited submissions. Please contact brisbanefestival@brisbanefestival.com.au for more information.

How can I volunteer this year?

Brisbane Festival appreciates our volunteers, some who have been working with us for many years. We regret there is no opportunity for volunteer involvement this year. We look forward to working with you again in 2021!

How can I be an intern?

The internship program will not be receiving applications from the public in 2020. If you have any questions, get in touch with us via interns@brisbanefestival.com.au.

How do I apply for a job?

Positions are listed on the Employment page.

Can I hold a stall at a Brisbane Festival event?

We do not accept applications for stalls. We have no central hub in this year’s festival so no food vendors are required.

How can I be part of Working Title?

Working Title submissions are now closed. 

#Supporting the Festival

I’d like to become a partner of the Festival

Read more about how you can partner with the Festival on our Partners page or contact our Partnerships Team at partnerships@brisbanefestival.com.au to discuss unique ways to collaborate.

I’d like to donate to the Festival

Our donors help Brisbane Festival to deliver performances of scale and ambition from both local and international artists. Read more about how you can donate to the Festival on our Giving Program page.

#Festival brochure

Download a PDF copy of the 2020 Brisbane Festival brochure below

Download here

#More questions?

If your question is not answered on this page, please call the Brisbane Festival office on 07 3833 5400 or email brisbanefestival@brisbanefestival.com.au.

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